need customer service
cannot contact customer service, each time I click "submit" it never does.
Asked for help, been ignored completely. Company is a rip-off, will pass around to all. Cancel my subscription.
Your customer service sucks!!!! You have not answered one of my emails. What does it take to get help? How on earth do you stay in business?
same theme here... that you have non existent customer service. when my credit card expired and you contacted me unable to reinstate the unlimited program. I received a credit on my credit card but I wanted the subscription to continue. I contacted you through customer service to that effect and have heard nothing in return.looks like you lost another good subscriber.
I got a "moderator" response to my now deleted comment. I hafe emailed customervservice 6 times now with no response (i used emai). why is the app crashing? can ANYONE help me.
For all customer service related inquiries, please contact Customer Service via email: firstname.lastname@example.org
You will receive a confirmation email.
Your support team does not answer emails. I have sent two about canceling my subscription and nothing has happened.
You charged my credit card even though I cancelled my subscription! Stop
YOUR CUSTOMER SERVICE SUCKS!
I CANCELLLED MY SUBSCRIBTION WITHIN THE 30 DAY TRIAL PERIOD AND YOU CONTINUE TO CHARGE MY CREDIT CARD. YOU HAVE BEEN DOING THIS SINCE OCTOBER. I CONTINUE TO FOLLOW YOUR PATHETIC CUSTOMER SERVICE INSTRUCTIONS TO NO AVAIL. DOES ANYONE EVEN READ THE DAMN THINGS?
I WILL DEFINATELY NOT RECOMMEND YOUR SEVICES TO ANYONE!
i need a refund on my account. 5.99...thought i was purchasing the coastal living february 2014 issue printed copy...instead i purchased digital version. i dont own any digital devices. please email me for follow up on crediting my CC. thanks.
I want to cancel right now!!!!!!!!!!!!!!!!!!
You have not sent email confirmation that I have ended my subscription to Next Issue. I had asked you to do that and you agreed to do it. Please clarify.
Renee Guillett commented
Please call me at 512 970 4620
My account needs to have a new credit card number
I would like to cancel my trial subscription. Thank you
I want to cancel this shit
I cannot open anything. CANCEL this new subscription and do NOT bill me
I cannot download the app on my android Samsung galaxy 11 it says its not compatible.
Trying to get help but no response
I PD on my credit card and it don't work on my phone I don't want to pay twice if I put this on my android tablet
What is your phone number
Hi Ellen, I have forwarded your comment to our support team, and they will be following up with you today. You can always email them directly at email@example.com. The turn around time is max 24 hours. Feel free to leave your phone number if you'd like them to call you back instead. Regards, Claus.
Heres the email I just sent:
This certainly a mess. I was finally able to download the app on the night of the 15th.
This is what has happened:
I signed up for Next Issue on my iPad.
It was stolen during a home invasion on July 1st.
I called Customer Support and told them I wasn’t able to access Next Issue because not only did the thieves get my iPad, they stole all of the rest of my electronics . The girl on the phone from Customer Service told me that she was going to cancel the account so the thieves would not be able to access and enjoy Next Issue on my equipment.
I bought a computer. It took several days to download the NextIssue app for Windows 8, but I finally was able to do that.
Now, I have repeatedly, I repeat....repeatedly tried to access Next Issue only to receive notices that I’m “Invalid” or that my password is “Invalid”
When I change the password, the Next Issue site freezes once I select “Reset”, but I do receive emails (over and over again...it’s the same everytime) that my password has been successfully changed.
Then I try to access again, and of course I receive the same notice that I’m “Invalid”.
Is there anyone there who could just try to see if I still have an account? I know that you have my CC info, so I’m wondering if I’m paying now or if the girl truly did cancel the account.
So...with that in mind, I want to tell you that I have also tried to establish a new account and have received a notice that “there is already an account connected to that email address”. So...someone needs to do something please.
I thought I subscribed to the unlimited plan, but it didn't go through. i am hesitant about putting my credit card information in again and I don't know where it's going. Why don't you people have a phone number? Rose
Please send an email to firstname.lastname@example.org - our Support team will be happy to help. Regards, Claus.
Monique Graham commented
Hello, my free trial doesn't expire until 2/1/13 but I was already charged $14.99 on 1/29/13. How do we rectify this?
To Jon I did what u instructed to do on my tablet it worked great thank you. Remember the whole world is wrong but you're alright